Successful implementations require more than just a great product. P-Wave offers a full complement of services to support our customers throughout the Master Blaster project life cycle.

Our services include:

Support
P-Wave's technical support team brings many years of experience and a knowledge base from hundreds of customer engagements to all customer support issues. As a result, support issues are quickly addressed and fixed by highly competent professionals.

Five different support plans are available and vary based on your Master Blaster platform. Support plans range from economical, low-volume packages for smaller installations to 24/7/365 offerings with bundled site analysis for larger installations. Our support packages bundle hours of technical support with value-added components.

P-Wave's Master Blaster product uses Zope (www.zope.org) and Python (www.python.org), two highly regarded 'Open Source' development tools. Because P-Wave uses 'Open Source' software, technical support for non-time critical projects is also available from the Zope and Python community via the Internet at no cost.

Hosting Options (In-House or ASP)
P-Wave's experienced systems engineers can facilitate the set-up and hosting of the Master Blaster product on your servers within your own network, or Master Blaster may be run using P-Wave as your Application Service Provider (ASP). Using an ASP implementation approach allows you to run Master Blaster directly from P-Wave's secure web-servers with no special hardware or software requirements, while significantly reducing your Master Blaster operational cost.

Integrated Solutions
P-Wave's technical team provides end-to-end web development services to customize or modify Master Blaster to suit your needs, to integrate Master Blaster into an existing system, or to build new business applications. Because each Master Blaster installation has unique aspects that determine where and how documents, data, and other company assets are stored and accessed, and because the Master Blaster environment is very dynamic and requires changes on an ongoing basis, our technical team can assist you with these changes as your processes change.